Chamelephones

 

An article I read recently claims that Japanese children consider full-size computer keyboards too cumbersome and confusing, compared to the sleek keypads of their phones. Their attitude will probably change when they grow up and find themselves writing long essays – T9 doesn’t cut it for anything longer than a few sentences. Typing aside, today’s mobile phone interfaces are quite efficient and streamlined. But what about tomorrow? While it’s possible to control everything using the numpad and a handful of soft keys, it’s definitely not intuitive. The race to find a suitable replacement is now in full swing.

 LG Chocolate

 

It all started with the LG "Chocolate", a stylish phone that introduced touch-sensitive controls to the mass market. The phone features four buttons that act just like the rest – but instead of pressing, one only has to tap them. This approach introduced more usability issues than it solved – for example, unless the keys are locked the phone behaves unpredictably when pressed against the cheek during a conversation. However, its novel design was so appealing that Chocolate became a huge success, inspiring a number of knock-offs from other manufacturers.

In the past few weeks, several major companies revealed prototypes of phones that ditch the traditional keypads altogether, while combining touch-sensitivity with OLED screens. The entire surface of the phone doubles up as both the display and the input device. Like chameleons, these devices adapt to the application that’s currently active, providing the optimal metaphor for user interaction. 


 

Out of these, Nokia’s "Aeon" is the closest to the traditional handset. A metal strip separates the “display area” from the “input area”, allowing the user to position the device upright. Knowing where the buttons are going to appear makes the experience more intuitive, but limits the available screen real estate.


 

Benq-Siemens concept phone, dubbed “Black Box” takes this to the next level. Buttons take different shapes and appear in different parts of the screen, adjusting to the current task. Smooth animations make the screen come alive during the idle moments.


 

Last but not least, there is the "Onyx" concept by Synaptics, a very well known user interface design company. Again, the touch-screen approach is used, but in addition, gestures are supported for even more intuitive operation. For example, one can “swipe” a text message off the screen for it to be sent. Sounds like fun!

Overall, slowly but surely the revolution in the way we interact with electronics is approaching. Mobile devices will be at its forefront – here, usability, efficiency and response times are not just buzzwords, but factors that influence lives of millions.


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Great article, Igor. I am continually amazed at the evolution of phones. Unlike cars, which seem to have devolved into tiny little changes, phone manufacturers still seem to be making wild forays into the unknown. The question is - can people keep up? How long until we have the equivalent of "I can't program my VCR" with the phone... I recently spent a long time in a phone store and was treated to the service complaints and queries of those coming in beside me. The litany of weird situations was truly mindboggling. Are human beings able to interact with these complex gadgets?
The technology seems to be there (PDAs) ... so why the delay in bringing a mobile touch device to the market?
I'm still not convinced that straight up touch screen UIs will dominate in the future. They've been an affordable technology for computer monitors for years now, but you'll note that we still have mice and keyboards. 

The main criticism of touch sensitive displays, one I agree with from some experience using table-based displays, is that touch screens provide zero tactile feedback. When you press a key it goes down, when you click a mouse it err... clicks. It's fundamentally useful to know whether you have generated the input you wanted to and the software is just slow or the input device is malfunctioning. 

Even Apple had to learn this lesson the hard way with the 3rd gen iPod which had incredibly frustrating solid state buttons, this was replaced with the oh-so-awesome click-wheel. Now, touch sensitive surfaces are perfectly fine for directional input (i.e. track-pads, the aforementioned click-wheel) but you'll notice that no laptop manufacturer is willing to force tap-to-click on its customers. 

The only solution I've really seen to this issue is the use of a stylus, which gives you the tactile feedback of the pen hitting the screen. Styli also seem majorly on the rise these days: PDAs, Tablet PCs, the now ubiquitous Nintendo DS... Which begs the question, do palm-style smart phones already do it right?

When I see a person with a Palm based phone I mainly see them using the keys. Windows mobile people do seem to use the stylus and buttons, but all of them seem - to me - to be taking part in a "blend" activity. These blend activities may become more important but I can't help but wonder how many of these things could be replaced by a good voice recognition engine coupled with a search engine and a voice synthesis -- i.e., information retrieval and interaction via voice command.
Since the entire surface of such device can be a screen, we can reinforce visual feedback. Maybe, in case of the Black Box prototype, every time we tap a control area, the entire phone lights up yellow for some really short period of time. That would help the user get over the lack of haptic feedback